Effective Date: November 3, 2026

App Name: SOS Technician

Developer / Company: SOS Geek

Contact Email:support@geek.tech

1. Introduction

SOS Geek (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of technicians using the SOS Technician mobile application (“App”).

SOS Technician is designed for service professionals and technicians to manage assigned service requests, review job details, coordinate customer visits, communicate with customers or support teams, and update service progress.

This Privacy Policy explains what information we collect, how we use it, when we share it, and how you can manage your personal information when using our App.

By using SOS Technician, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal and Account Information

When you register or use SOS Technician, we may collect:

• Full name
• Email address
• Phone number
• Profile photograph, if provided
• Technician account credentials and authentication information
• Professional details and service-related information

B. Location Information

SOS Technician may request access to your device’s location to support service operations.

Location information may be used to:

• Share technician location with authorized parties during an assigned service job.
• Support customer visit coordination.
• Help manage onsite service assignments.
• Provide location-based service functionality.

Location access is requested only when required for these features. If background location functionality is enabled, the App may collect location information while running in the background during an active, relevant service activity, subject to your device permissions and applicable settings.

You can manage location permissions through your device settings. Disabling location access may affect certain location-dependent features.

C. Job and Service Information

We may collect information related to your assigned jobs, including:

• Booking and service request details
• Customer-provided service addresses
• Job status and progress updates
• Service notes and completion details
• Appointment and visit information
• Relevant photos, attachments, or documents submitted through the App

D. Device and Technical Information

We may automatically collect certain technical information, including:

• Device model and operating system
• App version
• Device identifiers and diagnostic information
• IP address and usage-related technical information
• Crash reports and performance information

E. Communications and Support Information

When you communicate through the App or contact our support team, we may collect messages, support requests, and related communication details to provide assistance and improve our services.

3. How We Use Your Information

We use collected information to:

• Create and manage technician accounts.
• Authenticate users and secure account access.
• Assign and manage service jobs.
• Display booking and customer service information.
• Coordinate onsite and remote service activities.
• Provide location-sharing functionality when required.
• Send job updates, notifications, and important service alerts.
• Communicate with technicians and customers.
• Monitor service completion and operational performance.
• Troubleshoot technical issues and improve App functionality.
• Detect, prevent, and investigate fraud, misuse, or security incidents.
• Comply with legal and regulatory requirements.

4. Location Permissions and Tracking

Location permission is used to support technician-related service operations.

When location functionality is enabled:

• Your location may be shared with authorized SOS Geek personnel and relevant parties involved in your assigned service request.
• Location may be used to coordinate technician visits and service delivery.
• Background location access, if enabled, may be used for an active service-related feature even when the App is not currently visible.

We do not use location information for unrelated advertising purposes.

You may disable location permissions through your device settings, although certain App features may become unavailable.

5. Information Sharing and Disclosure

We do not sell your personal information.

We may share relevant information in the following circumstances:

Customers: Relevant technician information, such as your name, profile details, service status, and location when applicable, may be shared to facilitate assigned service requests.

SOS Geek Operations: Authorized employees and support personnel may access information necessary to manage service operations and provide assistance.

Service Providers: We may use trusted third-party providers for services such as:

• Cloud hosting and database infrastructure.
• Authentication and verification services.
• Push notifications.
• Maps and location services.
• Application performance monitoring and diagnostics.

Legal Requirements: We may disclose information when required by applicable law, legal proceedings, or valid governmental requests.

6. Third-Party Services

SOS Technician may integrate with third-party services to support its functionality.

These services may include:

• Firebase and Google services for authentication, notifications, analytics, or infrastructure, where enabled.
• Google Maps services for maps and location-related functionality, where enabled.
• Twilio for OTP verification and communication, where enabled.
• Other infrastructure and service providers required to operate the App.

Third-party providers process information according to their own privacy policies and applicable agreements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Maintain technician accounts.
• Provide service and operational functionality.
• Maintain job history and service records.
• Resolve disputes and support requests.
• Meet legal, regulatory, and contractual obligations.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable retention requirements.

8. Data Security

We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Technicians are responsible for maintaining the confidentiality of their account credentials and reporting any suspected unauthorized account access.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your account and associated personal information.
• Withdraw device permissions, including location access.
• Raise concerns about how your personal information is processed.

To exercise these rights, contact us at:

Email:support@geek.tech

10. Account Deletion

Technicians may request deletion of their SOS Technician account by contacting our support team.

To request deletion:

1. Send an email to support@geek.tech.
2. Use the subject line “SOS Technician Account Deletion Request”.
3. Include your registered email address or phone number.
4. Our support team will verify your request and process it.

Upon approved deletion, we will delete or anonymize personal information associated with your account, subject to applicable legal, regulatory, security, and legitimate business retention requirements.

Certain service records, transaction-related information, or records required for legal compliance may be retained for the legally required period.

Account deletion may result in the loss of access to the App and technician account services.

11. Children’s Privacy

SOS Technician is intended for authorized adult technicians and service professionals. It is not designed for children.

We do not knowingly collect personal information from children through the App. If we become aware that such information has been collected, we will take appropriate steps to address it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our App, services, business operations, or legal requirements.

Any updated version will be published on our website with a revised effective date.

We encourage users to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Company: SOS Geek

Application: SOS Technician

Email:support@geek.tech

Thank you for using SOS Technician by SOS Geek.