Effective Date: November 3, 2026

Application Name: SOS

Developer / Company: SOS Geek

Contact Email:support@geek.tech

1. Introduction

SOS Geek (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of individuals using the SOS mobile application (“App”).

SOS is an on-demand technical service-booking application designed to help residential customers and businesses find and book technical assistance for computers, printers, home appliances, networking, and other technology-related services.

Through the App, users can browse available services, book appointments, manage service addresses, make payments, purchase service plans, communicate with support, and track booking updates.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.

By using SOS, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you use our App.

A. Personal Information

When creating an account or using our services, we may collect:

• Full name
• Email address
• Mobile phone number
• Profile photograph, if provided
• Account authentication and verification information

B. Location Information

SOS may request access to your device’s location to provide location-based services.

Location information may be used to:

• Identify your current location when adding a service address.
• Help you search for and select service addresses.
• Display nearby or available service options.
• Coordinate onsite technician visits.
• Provide technician tracking during an active service booking, where supported.

Location permission is optional where manual address entry is available. You can enter your service address manually without granting device location permission.

When location access is enabled, we collect and use location information according to the permissions you grant and the features you use.

C. Service Address Information

To provide technical services, we may collect:

• Service address
• Apartment, building, or unit details
• City, state, and postal code
• Address coordinates, where applicable
• Additional service access instructions provided by you

This information is used to arrange and deliver services at your selected location.

D. Booking and Service Information

When you book a service, we may collect:

• Service category and selected service
• Booking reference and appointment details
• Device or equipment information relevant to the service
• Service descriptions and issue details
• Uploaded photographs, videos, or documents, if provided
• Booking status and service history
• Customer feedback and ratings

E. Payment and Transaction Information

When you make a payment or purchase a service plan, we may collect:

• Payment transaction references
• Payment status
• Selected service plan
• Subscription or plan details
• Billing information required for the transaction
• Refund and payment history

Payments may be processed through third-party payment providers such as Stripe or other supported payment gateways.

We do not intend to store complete payment card numbers or card security codes on our own servers. Payment information is handled according to the payment provider’s security and privacy practices.

F. Communication Information

When you communicate with our customer support team or technicians through the App, we may collect:

• Messages and communication history
• Support requests and complaints
• Booking-related conversations
• Information and attachments you voluntarily provide

G. Device and Technical Information

We may automatically collect:

• Device model and operating system
• App version
• Device identifiers
• IP address
• Crash reports and diagnostic information
• App performance and usage information
• Notification tokens used to deliver push notifications

3. How We Use Your Information

We use your information to:

• Create and manage customer accounts.
• Verify your identity through OTP or other authentication methods.
• Display available technical services.
• Process service bookings and appointments.
• Manage and save service addresses.
• Coordinate onsite and remote technical support.
• Share relevant booking information with assigned technicians.
• Provide technician tracking and booking updates where applicable.
• Process payments, refunds, and service plan purchases.
• Send booking confirmations and service notifications.
• Provide customer support and resolve complaints.
• Improve application performance and user experience.
• Detect fraudulent transactions and unauthorized activities.
• Comply with applicable legal and regulatory requirements.

4. Location Permissions

SOS may request location permission to support address selection and service delivery.

Location access may be used to:

• Automatically identify your current location when adding an address.
• Help you select an accurate service address.
• Support technician arrival coordination.
• Display the location of an assigned technician during an active booking, where available.

You can choose to enter your address manually instead of sharing your device location.

SOS does not require location permission for every feature of the App. You can manage location permissions through your device settings.

5. Payments and Service Plans

SOS allows users to purchase technical services and eligible service plans through the App.

Payment transactions may be processed by third-party payment processors.

We may retain transaction references, payment status, billing records, and service plan details for payment verification, customer support, refunds, and legal compliance.

The terms, benefits, coverage, pricing, and duration of applicable service plans will be displayed before purchase.

6. Information Sharing and Disclosure

We do not sell your personal information to third parties.

We may share relevant information in the following circumstances:

A. Assigned Technicians

We may share relevant customer information with technicians assigned to your booking, including:

• Your name and contact details, where necessary.
• Selected service and issue description.
• Service address and visit instructions.
• Booking and appointment details.
• Relevant uploaded images or attachments.
• Other information necessary to complete the requested service.

B. SOS Geek Support Team

Authorized SOS Geek employees and support personnel may access relevant information to manage bookings, assist customers, and resolve service-related issues.

C. Third-Party Service Providers

We may use trusted third-party providers to operate our App, including:

• Cloud hosting and database services.
• OTP and authentication providers.
• Payment processing providers.
• Maps and location service providers.
• Push notification services.
• Analytics and application diagnostics providers.

D. Legal Requirements

We may disclose information when required by law, legal proceedings, regulatory authorities, or valid governmental requests.

7. Third-Party Services

SOS may integrate with third-party technologies and services, including:

• Firebase and Google services for authentication, notifications, analytics, and infrastructure, where enabled.
• Google Maps and Places services for address search and location functionality.
• Twilio for OTP verification and communication, where enabled.
• Stripe or other supported payment providers for payment processing.
• Other service providers necessary to operate the App.

These third parties may process information according to their respective privacy policies and applicable agreements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Maintain your customer account.
• Provide requested services.
• Maintain booking and service history.
• Process payments, refunds, and service plans.
• Handle customer support requests and disputes.
• Meet legal, regulatory, and accounting requirements.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable retention obligations.

9. Data Security

We use reasonable technical and organizational security measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

We encourage users to protect their account credentials and notify us if they suspect unauthorized access.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your account and associated personal data.
• Withdraw optional device permissions.
• Request information about how your data is processed.
• Contact us with privacy-related questions or concerns.

To exercise these rights, contact us at support@geek.tech.

11. Account and Data Deletion

You may request deletion of your SOS account and associated personal information.

You can request account deletion through the account deletion option in the App, where available, or by contacting our support team.

To request deletion by email:

1. Send an email to support@geek.tech.
2. Use the subject line “SOS Account Deletion Request”.
3. Include your registered email address or mobile number.
4. Our support team will verify your identity and process your request.

Upon an approved deletion request, we will delete or anonymize personal information associated with your account, subject to applicable legal and regulatory requirements.

Certain information, including transaction records, payment information, tax records, and records required for legal compliance or dispute resolution, may be retained for the applicable retention period.

Deleting your account may result in the loss of access to your bookings, service history, and unused service plan benefits, subject to applicable terms and legal requirements.

12. Children’s Privacy

SOS is intended for individuals who are legally permitted to use and purchase the services offered through the App.

The App is not designed specifically for children, and we do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address it.

13. International Data Processing

Depending on the services and infrastructure providers we use, your information may be processed or stored in countries other than your country of residence.

Where applicable, we take reasonable steps to ensure that such processing complies with relevant data protection laws and contractual safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, application features, business practices, or legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy regularly.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Company: SOS Geek

Application: SOS

Email:support@geek.tech

Website:https://geek.tech

Thank you for choosing SOS by SOS Geek.